The course blends theory with real-world application, ensuring delegates leave with tools they can immediately apply in the workplace.
Overview
Who is this for?
This course is ideal for; Managers and supervisor, Team leaders and Professionals involved in supplier, stakeholder or internal negotiations. Anyone looking to improve their influencing and negotiation skills
Why should I take part?
This course focuses on the core skills required to influence, negotiate and communicate effectively in professional settings. Delegates will explore how interpersonal awareness, structured questioning, and proven influencing techniques can lead to better conversations, stronger relationships and improved outcomes.
Through discussion, practical exercises and guided reflection, delegates will develop a deeper understanding of how to negotiate beyond price, manage objections, and achieve mutually beneficial outcomes.
During this full day course, you will:
- Adapt negotiation styles to different situations and individuals
- Use questioning and active listening to influence effectively
- Apply proven influencing techniques to gain buy-in
- Negotiate value rather than price
- Confidently handle objections and challenging conversations
Provisional Itinerary:
- Interpersonal Skills
- Aligning your negotiation style to different scenarios
- Questioning techniques for effective negotiation
- Developing active listening skills
- Understanding your customer and stakeholders
- Influencing Skills
- Using the Golden Circle to strengthen influence
- Exploring nine different influencing techniques
- Communicating value clearly and persuasively
- Building credibility and trust
- Negotiation Skills
- Negotiating value, not price
- Understanding how the value of price can change
- Adjusting propositions when there isn’t a perfect fit
- Overcoming objections with confidence
- Pre-closing skills
- Creating win-win outcomes
- Applying principles from Never Split the Difference
The course takes place in the form of an online webinar.
This is an online session with a limited number of places available. Delegates will need access to a laptop or PC with a microphone and web camera to participate in this interactive course. Attendees will receive a link to the session one week before and a downloadable participant pack the day before. (Paper copies can be sent out if you notify Sarah Mcloughlin at least 1 week in advance [email protected] )
Final itineraries and timings will be in your calendar invite.
About the Trainer:
The day course will be run Graeme Jones. Following a 30 year career in Financial Services, Graeme decided it was time to invest the rest of his working life into supporting business’ most important asset – their staff. He have worked with businesses through financial services and managed sales and service teams throughout the UK. This has included the recruitment, training and coaching of both front line staff and their management. Graeme is keen to give back to businesses, the wealth of knowledge and experience he has accumulated to date.
